Frequently Asked Questions

Get a quote via the form or WhatsApp, confirm the details, and we will handle the booking and documentation.

We accept bank transfers and common payment methods. Details are provided upon booking confirmation.

Yes, our team will provide shipment status updates throughout the process.

No. We practise transparent pricing — your quote covers all agreed costs.

Yes. Sabah and Sarawak are separate customs zones from the Peninsular, so the vehicle must be declared and cleared by customs at the destination port. Clearance usually takes 1 to 3 working days after the vessel arrives, and our team handles this process for you.

Yes, but you first need a release/authorisation letter from your financing bank since the vehicle is still under hire-purchase. Let us know early so we can guide you in preparing the right documents before the booking date.

RoRo means the vehicle is driven on and off the vessel — the most cost-effective option for most cars and motorcycles. A container fully encloses the vehicle and allows some belongings to be carried along, ideal for luxury vehicles or extra protection. We will recommend the best option for your vehicle and budget.

You can choose port to port (drop off and collect the vehicle yourself at the port) or door to door, where we collect the vehicle from your location and deliver it to the destination address. Partial options such as door to port or port to door are also available. Tell us your preference when requesting a quote.

Yes, we encourage marine insurance cover that protects your vehicle against damage or loss throughout the sea journey. The premium is usually based on the vehicle’s value. Ask our team for details when booking.

We advise booking and submitting documents at least a few days before the vessel’s sailing date, as space is limited and documents need to be checked in advance. Booking early also gives you better schedule and pricing options.

For the port-to-port option, the vehicle must be delivered to the designated yard or port before the booking cutoff. We will provide the address, operating hours and a short checklist once your booking is confirmed. If you choose collection, we come to your location at the agreed time.

Household goods, business stock, furniture, equipment and most general cargo. Contact us for special items.

FCL is a full container load just for you, while LCL shares a container with other shippers for smaller loads.

Yes, we can assist with packaging and securing cargo for safe shipping.